When a child comes to his mother or father for information or to solve a problem, sometimes the parent he is looking for advises him to reach out to the other.
Maybe it’s because their mother or father doesn’t know the answer to their question, they don’t have the time to answer, or in some cases the energy to answer. As a result, the child may feel like it is passed from parent to parent.
This week I felt like this little child.
Thursday I was having issues with my AT&T U-Verse TVs, but as a woman from the 21st century, I opened the AT&T app on my mobile device to ask for help.
When I had issues in the past I used the app and was amazed at how my smartphone could access my TVs and fix the problem. Unfortunately, that was not the case on Thursday.
After several unsuccessful attempts to enter the problem through the app, I resorted to a phone call. It was then that I began to identify with children.
For anyone who’s ever tried to reach AT&T or for that matter other entities, like your healthcare provider or a mail order or utility company, over the phone, you know how maddening it can get. .
As with the parent, the ball is passed.
And it usually goes like this – you have a question or a problem, then you call.
Typically, it is a recording that answers first, which is then followed by a series of questions, asked by said recording. You are then prompted to dial a number on your phone that will direct you to who you need to talk to.
I pray to choose the right number.
After being transferred to the number where the question or problem needs to be resolved, you just sit there on hold – sometimes for so long you can watch your fingernails grow.
Also, to try and distract yourself while you are waiting, music is played – annoying music – or is it just played over and over and over and over?
Finally, when someone answers and you review the details of why you are calling, raise your hand if you have already been told you will need to be transferred to another department.
It becomes maddening when you’ve spoken to just about everyone in the business and no one knows how to help or who needs to help.
Thursday, after my second transfer, I gave up and hung up. The guy on the other line was speaking with an accent my hearing couldn’t hear, and so had to be him. After he asked me how to spell my name three times, that’s all she wrote. I didn’t even say goodbye.
Nonetheless, I realized after disconnecting the call that maybe my situation was not that bad.
The TV in the room above my garage worked, as did the Roku. While that meant my husband and I wouldn’t be able to keep up with our routine of watching the nightly NBC news while we had dinner, I (I mean we) could, however, watch my favorite home improvement shows on Discovery +.
But wouldn’t you know, by the time we sat down to eat the televisions had magically come back on.
Hmmm, isn’t that another tactic parents sometimes use?
About Terri Cowart Frazier
Terri Frazier was born in Cleveland. Soon after, the family moved to Vicksburg. She is a part-time reporter for the Vicksburg Post and editor-in-chief of the Vicksburg Living Magazine, which was awarded first place by the Mississippi Press Association. She also received the first place award in the editorial division of the MPA’s Better Newspaper competition for “Best Report.”
Terri is a graduate of Warren Central High School and Mississippi State University, where she earned a bachelor’s degree in communications with a focus on public relations.
Before working for The Post a little over 10 years ago, she worked as a freelance writer for the Jackson Free Press. But for most of her life, she enjoyed being a full-time stay-at-home mom.
Terri is a member of the Crawford Street United Methodist Church. She is a life member of the Vicksburg Junior Auxiliary and is a past member of the Sampler Antique Club and the Town and Country Garden Club. She is married to Dr Walter Frazier.
“Whether it’s staying informed on local government matters or hearing the stories of its residents, a local newspaper is vital to a community. I have felt privileged to be part of a dedicated team at The Post throughout my tenure and I hope that with theirs and with the local support I can continue to grow and hone my skills while helping to share the stories in Vicksburg. When asked what I love most about my job, my answer is always “people”.
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